Replacement & Refund Policy

This policy applies to items that arrive damaged, defective, incorrect, or significantly different from the listing description. If your item arrives with any of the aforementioned issues, we offer replacements or refunds in accordance with the policy below.

Note that no replacements or refunds will be made past 30 days from the date of purchase. 


Policy Exclusions

Because our items are made to order, issues that do not qualify for a replacement or refund include, but are not limited to:

  • Ordering the wrong size, color, or product variant
  • Change of mind or personal preference
  • Orders placed by mistake
  • Incorrect or incomplete shipping addresses entered at checkout
  • Minor variations in color or design placement resulting from the printing process (see below)
  • Shipping delays caused by carriers or circumstances outside our control. We will work directly with the shipping carrier if damage occurred during transit.


Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or differs significantly from the item description or photos (for example, the wrong material or color), we’re happy to help resolve the issue. 

When you reach out, you will need to provide the following details:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem


What Happens Once You Contact Us About Your Issue

Once your issue has been reviewed, we will provide an appropriate resolution, which may include:

  • A replacement item
  • A full refund if a replacement is not possible

You will not be required to return the item unless specifically requested. Claims are typically reviewed within 2–3 business days.


Color & Print Variations

Minor variations in color or design placement may occur due to screen display differences, printing processes, and materials. These normal variations are not considered defects. If your item shows a significant printing error or production issue, contact us so we can review and assist.


Lost Packages

If your package appears lost in transit, please wait 3 days after the delivery date in case the carrier completes the delivery. If it still has not arrived, contact us within 30 days of the estimated delivery date so we can assist with a replacement or other solution.


Order Changes & Cancellations

Because orders enter production shortly after being placed, we are unable to change or cancel orders.

Contact Us

To submit a claim for a replacement or refund, contact us. For questions or concerns not related to a return or replacement, contact us at support@makestitchcollective.com. Our average response time is within 2–3 business days. Holidays may cause a delay in response time.